Terms & Conditions
By booking tours with Dubrovnik Coastal Beauty through this website, you agree to have read, understood, and fully accept all booking terms and conditions listed below.
These Booking Terms and Conditions shall apply to all dealings between Dubrovnik Coastal Beauty and the Customer to the exclusion of any other terms and conditions, unless otherwise agreed in writing by Dubrovnik Coastal Beauty, and apply specifically for online bookings.
BOOKINGS & PAYMENTS
Your booking made through our web site will be confirmed within 24 hours of receiving it; in most cases, it will be immediately confirmed. With written confirmation, we guarantee all booked services.
No deposits are required for confirmed bookings. Tours will be paid in cash in Croatian kuna before provided service. All prices are final. It is possible to make payment in euro, US dollars or Croatian Kuna, the Croatian national currency (Kn – HRK), according to the Croatian National Bank medium rate valid on the day of the transaction. The price includes the added value tax (VAT).
DELAYS AND CANCELLATIONS
In case of delay, please call the phone number provided in the confirmation or on our web site. The provider is not obliged to provide the confirmed service in case of delay, although whenever it will be possible we’ll do the best to provide the service according to the booking. In cases when it is not possible, you’ll be offered an optional substitute.
Cancel 24 hours in advance for a full refund, and please inform us as soon as possible via email or telephone. If a Customer cancels the tour or shortens it by his own will, we are not obliged to reduce the price.
In case of bad weather, the Customer will receive a full refund, or be offered a booking with an alternative date and time.
SPECIAL NEEDS TRAVELERS
Any disability requiring special attention must be reported at the time of booking. We will make reasonable efforts to accommodate the special needs of disabled participants. We cannot provide individual assistance to a tour member for walking, swimming, dining, getting on/off transportation vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need assistance.
We strongly recommend having travel insurance. It is the responsibility of the Customer(s) to ensure that they obtain adequate travel and medical insurance cover. The Customer(s) are covered by all-risk insurance while they are on the boat. However, they are solely responsible for providing insurance protection which has various requirements depending on the activity on the tour.
LOSS AND DAMAGE
Any loss or damage to equipment or property will be the responsibility of the Customer and all replacement and repair costs will be charged in full. Dubrovnik Coastal Beauty does not accept any responsibility for the loss or damage of personal property belonging to Customer(s) or their guests.
Neither Dubrovnik Coastal Beauty nor its employees shall be liable for any injury, damage, loss, illness, delay or expense caused to the Customer or any other persons attending the booked tour except insofar as such injury, loss, illness, delay or expense results from the proven negligence or deliberate action or omission of Dubrovnik Coastal Beauty.
YOUNG TOUR PARTICIPANTS
An adult must accompany tour participants under 18 years.
All pets are welcome. Owners take full responsibility for them.
All complaints should be submitted on our email firstname.lastname@example.org. The Customer will receive a written response within 7 working days.